Terms and Conditions

Payment for orders which are valid for delivery can be made by credit card (all transactions are SSL encrypted and secured)

We do not store credit card details or share customer details with any 3rd parties. Carbon always respect the right to privacy of all visitors to our website. We have implemented all reasonable security measures to, where possible, protect the loss, misuse or alteration of information placed under our control.

Our goal is to provide the best food delivery service possible which includes an excellent reputation for on-time delivery i.e. delivering your order at the time we quote. We aim to deliver within 30 minutes of your selected time (so orders for 12.30 will should arrive between 12 and 1). Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this. Note: Delivery only available in certain areas. please contact for further information.

We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon peak business times this could be as little as a few minutes. Orders can only be cancelled by telephone. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given.

Customers must be aged 18 or over to use our on line ordering and by placing an order through our site, you warrant that: (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old.

CARBON SOHO 78 Brewer Street Soho London W1F 9TY, ☎ 020 7734 9101 CARBON COVENT GARDEN 46 Bedford Street Covent Garden London WC2E 9HA ☎ 020 7240 8850


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